Business Category: Catering

Annual Sales: $1.5 Million

Employees: 35

# of Telephones: 13

 

Problem: Their old phone system was obsolete and needed to be replaced and their previous phone vendor had gone out of business. The old phone system had 9 incoming analog lines. The company had a separate DSL Internet connection which was used to support remote computer users. Their goal was to have all incoming calls answered within 4 rings and to speed up remote access for remote computer users.

 

Orion Networks Solution: Orion Networks installed a flex T1, providing 9 incoming digital telephone channels and a high-speed T1 Internet connection. Orion then installed 13 Linksys 941 VOIP phones on a separate telephone network using existing cabling to keep costs down. Orion designed a custom ringing feature that rings 6 phones simultaneously so that all incoming calls can be answered within 4 rings. After hours, an auto attendant accepts calls and takes messages.

 

Business Category: CalTrans Construction

Annual Sales: $10 Million

Employees: 18

# of Telephones: 18

 

Problem: Their old phone system was obsolete and needed to be replaced and their previous phone vendor had gone out of business. The old phone system had 8 incoming analog lines and 2 fax lines. The company had a separate DSL Internet connection which was used to support remote computer users. This company has remote job sites with both remote telephone and computer users. Project managers are mobile and may be at a job site, in the remote job office or in their vehicle and any point in time. Job management and accounting is done through remote access to company servers. This business is also a heavy fax user with every employee sending and receiving faxes throughout the day.Their goals were to speed up remote access, customize incoming call handling, integrate remote employees into phone system, automate incoming fax routing and integrate voicemails into their job documentation database system.

 

Orion Networks Solution: Orion Networks installed a flex T1, providing 8 incoming digital telephone channels and a high-speed T1 Internet connection. Orion then installed 18 Linksys 941 VOIP phones on a separate telephone network using existing cabling to keep costs down. Orion designed a custom ringing feature whereby incoming calls are first answered by an auto attendant, which also offers a spell-by-name directory of extensions. If the caller requests an operator, they were transferred to the receptionist. If the receptionist does not answer, the caller falls through to a backup queue of 3 employees who handle the call. Each employee is provided with an individual fax number, with faxes automatically converted to PDF documents and delivered as e-mail. Voicemails are delivered both to the phone and via e-mail. Voicemail attachments pertaining to a particular job are filed into the documentation database system.

 

Business Category: Web Marketing/Advertising Agency

Annual Sales: N/A

Employees: 2

# of Telephones: N/A

 

Problem: This company's specialized in web advertising tracking. But some of their client's also advertised using traditional media (magazines, newspapers, radio, etc.) and needed to track advertising responses for those ad campaigns as well.

 

Orion Networks Solution: Orion Networks designed a custom call routing and call accounting system. This system can assigned a different phone number to each advertising campaign. Each incoming call is counted and routed to a phone as required by the client. The call report is accessible via the web and can be downloaded as a spreadsheet for further analysis.